Contact Us

Contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.

Customer Care Hours

Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Order Requests

Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

Store name: getrael

Contact email: Support@getradeo.shop

Phone: (616) 983-6153

Physical and return address: 107 Glen Ave, Ann Arbor, MI 48104, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).